The MDN in Lanarkshire

Hugh Sheils

Human Performance under Pressure

: Reducing human errors and managing risks.

Managing in today’s complex health and social care settings can be challenging as well as rewarding. Learning how to carefully balance the management of team potential and performance whilst forming a local culture which effectively promotes continuous improvement and risk management is no mean task!

 The good news is there are some excellent lessons to be learned by looking out with our sector, indeed looking to the skies! This comes in the form of Captain Hugh Sheils, airline captain and proprietor of Tall Poppy, a People and Risk Management training business.

 Gain valuable insights from the airline industry, using real case study materials and live documentary footage which highlight the key ideals and lessons to be learned which could improve the way you manage individuals, teams and risk within your part of the service. Learn specifically about the: 

• ·      Human Factor of Risk Management
• ·      Essential Skills underpinning Error Reduction & Management
• ·      Effective Individual & Team Decision Making & Communication
• ·      Effective Team Leadership & the influence of Leadership Style
• ·      Developing an effective Feedback and Reporting Culture

 The Development Programme is open to all levels of managers and prospective managers and is not restricted to IHM members.  So wherever you work, please come and join us.  This event is FREE.

 Date:          Thursday 24^th September 2009; Time:  12 – 2 p.m.

Venue:        The Avon Room, Hamilton Town House, Hamilton.

Speaker:     Captain Hugh Sheils

 Hugh’s career spans working in technical theatre, as an entertainer, for years in the Far East, and as a manager in the nightclub industry. On return to the UK, he studied for his professional pilots licence and has now been flying for fifteen years. His passion for Human Factors training has resulted in research collaboration with a Clinical Governance Director of a large NHS trust and also his establishment of Tall Poppy to share Aviation Human Factors lessons with other communities and disciplines. 

 A buffet lunch will be provided so please advise me if you are definitely able to attend in order that I can arrange the catering accordingly. Email me at madeleine.obrien@ihmscotland.co.uk with your full contact details, including your job title, organisation and base.